1. Return Policy Overview
We accept returns within 30 days of delivery for:
✓ Full-price items
✓ Sale items (unless marked “Final Sale”)
✓ Gift purchases (with proof of purchase)
Conditions:
• Unworn/unused with original tags
• In original packaging with all accessories
2. How to Return
Online Returns
- Log in at womenssheike.com/returns
- Generate prepaid return label
- Attach to securely packaged items
- Drop at any Australia Post outlet
In-Store Returns
Not currently available
3. Refund Processing
| Method | Timeframe |
|---|---|
| Credit Card | 3-5 business days |
| PayPal | 2-3 business days |
| Store Credit | Immediate (via email) |
Note: Original shipping fees non-refundable
4. Exchanges
We recommend:
- Returning original item
- Placing new order at womenssheike.com
Size exchange option: Available for store credit only
5. International Returns
- Customer pays return shipping
- Must include customs form: “Returned Goods”
- Refund excludes original import duties
6. Faulty Items
For defective products:
- Contact us within 48 hours
- Provide photos/video at womenssheike.com/defects
- We’ll cover return shipping
7. Non-Returnable Items
× Swimwear (hygiene reasons)
× Earrings (hygiene reasons)
× Final Sale items
× Custom orders
8. Return Status
Track your return:
- Via carrier tracking number
- In your account at womenssheike.com/order-status
9. Holiday Policy
Extended return window:
- Purchases Nov 1-Dec 24 → Return by Jan 15
Need Help?
Visit our Help Centre at womenssheike.com/returns-help